frequently asked questions

FAQ

GENERAL

Please arrive at least 10 minutes prior to your appointment. Please remain in your vehicle until we text you to enter the building.

We do require 24 hour notice for changes or cancellations. No show appointments will be charged full price.

For your convenience, we highly suggest scheduling your future standing appointments up to 12 months in advance upon request.

Please plan to arrive early and leave your worries behind…..  You will be asked to complete a Pre-Treatment Form in order to ensure your safety and comfort and that we are providing the most appropriate treatment. BE SURE to make us aware of any allergies, medical conditions, medications or sensitivities you may have both at time of scheduling and at time of treatment. Please know that if time allows, we are happy to add on or upgrade your visit at your request. Scheduling upgrades in advance ensures adequate time is allotted.

Please dress with comfort in mind. We recommend that you leave valuables at home.

We regret that we cannot be responsible for the loss or damage of your personal articles. Your personal belongings will stay with you at all times during your visit with us for your comfort and convenience. You may be asked to remove jewelry prior to certain treatments.

For lounge services: wraps are available.

Your comfort is our priority and you may leave on any article of clothing that makes you comfortable. Discretion will be used and you will remain properly draped at all times. Some services may require additional exposure and will be discussed with you on an individual basis prior to start of treatment.

Gratuity is customary in the Salon & Spa industry and is greatly appreciated by your Clinician. Gratuity is not included in any spa treatments. You may tip your therapist directly or may add on to your final amount when you pay at the front desk.
All Pricing listed on this website or in print may be subject to change with or without notice. PLEASE VISIT OUR SERVICES AND BOOK PAGE for more spa pricing details. Please speak with your Clinician prior to any Services if you have questions regarding pricing. Our Clinicians are willing and happy to discuss optional up-grades and fees prior to service and at your request. We never like you to be surprised about pricing, and are always happy to discuss openly and answer any questions

If for any reason you are not completely satisfied with your service for any reason, please contact us immediately and we will work to correct any shortcomings. Please contact us with 24 hours following your service and we will arrange for corrections ASAP. We be happy to assist you.

STRIP gift cards may be redeemed for services or products at full purchase price. Gift Cards may be purchased in any amount in the lounge or online.

Gift cards should be treated “LIKE CASH” and must be presented at time of service for use.

Please silence ringers and enjoy your time while visiting with us. Our lounge is a place for you to enjoy some self-care and we appreciate your cooperation.

Advise your clinician prior to treatment of any allergies, illness, injuries, current medications or if you are expecting.

Our facility has been designed for adult relaxation. Children under the age of 14 are welcome only if they have a scheduled service appointment or prior approval from one of our lounge clinicians. Children must be attended at all times. Lounge Guests under the age of 18 require a parental authorization. Thank you for your cooperation.

Please let them know immediately… Only a select few of our therapists can read minds ;)… and any direction that you can provide to ensure your satisfaction and ultimate experience is always welcome and encouraged. Your complete satisfaction is always our top priority.

RELAX. You control the amount of talking during your appointment, if you would like to converse we welcome that as well as if you would like to just relax with no conversation, your relaxation and quiet time is our #1 goal. You are not expected to move a muscle, and our therapists are trained to move your limbs to exactly where they need to be. Some guests fall asleep during treatment and we take that as a compliment. Deep relaxation often feels like sleep….

Our Policies limit us to only using Products that we carry. If you bring a favorite product that we do not supply or represent, we may be unable to perform your request. Our product lines are carefully chosen for efficacy, safety and responsible manufacturing practices.

WAXING

If you are taking or have taken Accutane in the past year we cannot perform any waxing services. If you have any open lesions, sunburn or used Retin A in the past 48 hours, we regret to tell you that we cannot perform facial waxing services. Any person in good health can be waxed. Please advise us in advance if you have ever had previous issues with waxing elsewhere.

Usually 4-6 weeks depending on how quickly your hair grows. Usually hair grows slower in winter months and faster in the summer months (so you would need to come in more frequently.)

We recommend at least 7-10 days for proper regrowth. We recommend at least "rice length″ of regrowth for optimal results. Hair that is over ½” may be trimmed at home prior to waxing to increase your comfort.

Traditional Brazilian Bikini wax means front, back and everything in between. If you have a personal preference or specific request for something different, please advise your Clinician. Brazilian waxing requires guest to be nude from the waist down. We may use a combination of waxes to provide the highest level of comfort possible.

We do offer “No Scream Cream” for guests that are sensitive or prefer a topical anesthetic prior to waxing. You may purchase the cream in advance and apply 30 minutes prior to your waxing appointment for additional comfort. 

We won’t lie, occasionally. Our Estheticians are highly trained and perform wax services with the highest level of comfort in mind. If you are sensitive and/or have low pain tolerance, you may elect to take over the counter pain medication and/or use topical anesthetic prior to your appointment. Yes, waxing can be uncomfortable (especially the first time since you don’t know what to expect) but is relatively quick and our Estheticians are trained to quickly eliminate the transient sting of removing hair follicles from the root! However, as our guests remind us quite frequently: “It’s worth it!”. Hair can be removed from any part of the body and we are happy to accommodate your specific request. Our Estheticians are professionals who have “seen it all” and you need not ever feel self-conscious requesting specialty waxing.

SKIN

We will delve deeper into your unique skincare concerns and goals. During these in-person or virtual consults, we will have the opportunity to thoroughly assess your skin, discuss your skincare routine, and address any specific issues you may be facing. This personalized approach will allow us to design a comprehensive skincare regimen tailored to your individual needs, utilizing the most suitable medical-grade skincare products available.

If and event such as a wedding it's suggested to start 3-6 months before the wedding, continue monthly facials and consider more intensive treatments like chemical peels. Avoid scheduling these too close to your wedding to prevent breakouts. 

Pre-event facials work wonders for your skin, tackling breakouts, enhancing radiance, and addressing specific concerns. Start early, consult an expert, stay consistent, and avoid harsh products for glowing skin on your special day.

All professional brands, we have multiple lines we use, this ensures that we have the ability to customize each facial.  

Prior to your appointment, it's advisable to stop using retinoids for 24 hours. Feel free to wear makeup if necessary; your esthetician will thoroughly cleanse your skin before the service begins. If you have specific products you use or want to discuss regimen recommendations, you can bring them in a bag or take pictures to review with your esthetician.

Wait at least two weeks after Botox or dermal filler injections before scheduling a facial. Manipulating the skin too soon can cause the product to shift or become uneven, affecting your results.

Appointment

Want to make booking or have a question?

Call us at 614-406-9990 or simply book an appointment

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